Break ups are always hard, no matter how amicable there are always hurt feelings on both sides. On Saturday I made the difficult decision to end one of my longest-term relationships. I felt ashamed and disloyal but I set my shoulders and did what had to be done.
After many, many years of having a mobile with 3 (in fact, I was one of the first Perth customers to take up the service), I have traded them in for... well... an older model and now have that shiny spanking new white iPhone I had been dreaming about through Telstra.
I have to admit, I wasn't Telstra's winning customer service that made me change - in fact my calls to their service centre to see what kind of deals they would do to move two phones over from a competitor were lacklustre to say the least. After being incorrectly transferred to the billing department I finally had a lovely lady with a barely understandable accent tell me 'there's nothing they can offer at this time'.
We also had to wait nearly an hour to even get a customer service assistant in the store to see us and then a further hour before the deal was done. However, now my husband and I actually have signal and can make and receive calls, check emails and surf the web pretty much everywhere in the metro area. Pretty amazing right? (please sense the sarcasm)
I actually think the service in the telecommunications industry in Australia is pretty darn lacking, but I guess that's a conversation for another day.
What I want to know today is, who have you had to break up with? Like me do you feel disloyal when you change brands or shop at a competitors store or do you waltz between suppliers without a care in the world?